"The His and Her perspectives in this little gem of a book keeps your interest and highlights key points from a lifetime of experience from Scott and Kelly. HR and OPs partnerships are critical to the success of a business and this book is a refreshing approach that many managers and hr professionals could take tips from. As a former (and proud) Burger Flipper myself, I found the advice they offer is practical and sound AND I know from experience that it works. This is a MUST READ for any employee that aspires to focus their career towards the management ranks, current managers and District Supervisors. I have been a customer in the restaurants that the Andersons' operate and can tell you that you experience authentically friendly service, great quality food in a clean, welcoming environment. This condensed guidebook to successful restaurant management is the "One Minute Manager" of 2010."